Who Does What At The Airport? - Syracuse Hancock International Airport

Airport Access Heads Up
I-90, Exit 36 (Watertown/Binghamton) east and westbound ramps to Interstate 81 north will be closed to traffic beginning Monday, November 18, to Friday December 6.
Motorists are advised to follow the signed detour to I-81 south, to Exit 25 (7th North Street/Liverpool), to east on 7th North Street, to I-81 northbound.

Who Does What At The Airport?

Have a question? Problem?

Use the accordion below to help you determine who you should contact for assistance.

When Baggage is Lost or Delayed

Entity In Charge

AIRLINE

Airlines are responsible for the entire baggage process, including finding and returning lost baggage to passengers.

Airport Responsibility

Airports help passengers locate the right airline contact to resolve problems.

Entity In Charge

AIRLINE

Airlines are responsible for either moving the baggage themselves, or hiring the ground handling company of their choice to move the baggage. Many times those who are responsible for this job are also in charge of parking the plane among other responsibilities, delaying baggage delivery time.

Airport Responsibility

If you are unsure who to contact about a complaint regarding the delay of your baggage the airport can direct you to the proper airline contact.

Entity In Charge

TSA

The Transportation Security Administration is responsible for providing the equipment and personnel to screen passengers and baggage at every airport, and responding to increases in passenger load. Visit their website here: https://www.tsa.gov/travel

Airport Responsibility

Airports work with local TSA officials to improve security checkpoints.

Entity In Charge

AIRLINE

Airlines are responsible for schedule changes in such conditions as: responding to FAA air traffic issues; severe weather; mechanical-related issues, and pilot and flight attendant duty time requirements

Airport Responsibility

When bad weather strikes, local airports call in extra staff to provide assistance; bring in cots and blankets for stranded passengers; arrange for food vendors to remain open after-hours; maintain well-stocked vending machines with passenger necessities.

Entity In Charge

AIRLINE

Airlines work with airline dispatchers and the FAA Air Traffic Control for flights to arrive and depart on time.

Airport Responsibility

Airports are vigilant about on-the-ground status across the airfield; once an airline makes the request, airports arrange for safe transfers from the aircraft to terminal.

Entity In Charge

PASSENGER/AIRLINE

It is the passenger’s responsibility to make any necessary prior arrangements. When you purchase your ticket you should be able to contact your airline and let them know any accommodations you may need on your trip. For accommodations during the screen process, you should visit tsa.gov for information.

Airport Responsibility

If you’re not sure who to contact to make the plans you need, your airport can help point you in the right direction.

Entity In Charge

PASSENGER/AIRLINE

It is the passenger’s responsibility to make any necessary prior arrangements. When you purchase your ticket you should be able to contact your airline and let them know any accommodations you may need on your trip. For accommodations during the screen process, you should visit tsa.gov for information.

Airport Responsibility

If you’re not sure who to contact to make the plans you need, your airport can help point you in the right direction.

Entity In Charge

PARKING GARAGE MANAGEMENT
The parking garage is run by a company the airport hires to manage it. That company is responsible for snow removal, some basic maintenance, and managing the payment machines inside the airport and toll booths.

Airport Responsibility

The Airport works with the Parking Garage Management company to ensure they are meeting the requirements of their contract. If you have a question or complaint regarding your parking experience, the Airport can put you in contact with the Parking Garage manager.

Entity In Charge

WHOEVER YOU ARE INTERVIEWING WITH
Please contact the entity you are interviewing with.

Airport Responsibility

Unless your interview is with the Syracuse Regional Airport Authority, the airport is not responsible for helping you find your interview.

Entity In Charge

AIRPORT
The airport has white courtesy phones located throughout the terminal which allow you to call information or 911.

Airport Responsibility

The airport has white courtesy phones located throughout the terminal which allow you to call information or 911.

Entity In Charge

RECEIVING ENTITY
Please coordinate delivery with the entity receiving the delivery.

Airport Responsibility

The airport has provided a list of locations for delivery drivers to deliver packages for different businesses operating at the airport. This reference sheet is hanging on the glass door of the security office, center terminal, first level of the airport.