Civil Rights, Accessibility, and ADA
The Syracuse Regional Airport Authority (SRAA) is committed to a policy of non-discrimination in the conduct of its business, including Title VI and ADA responsibilities, and to the delivery of equitable and accessible airport services. As the operator of the Syracuse Hancock International Airport (SYR), the Syracuse Regional Airport Authority recognizes its responsibilities to the community in which it operates and to the society it serves. Below are resources available to the public who visit the Syracuse Hancock International Airport:
Comments and Complaints
Comments, complaints and, inquiries regarding ADA/Accessibility or Title VI (anti-discrimination) at Syracuse Hancock International Airport may be directed to the following:
ADA/Sec. 504 and Title VI Coordinator
Syracuse Regional Airport Authority
1000 Col. Eileen Collins Blvd.
Syracuse, NY 13212
You may want to contact your airline and make prior arrangements if you need special accommodations such as wheelchair services, oxygen requirements or other such needs. Most airlines allow travelers to identify specific needs through their reservation systems. Preparing ahead of time can help to avoid any last minute issues when traveling.
Individuals that require additional assistance should contact their airline directly to coordinate accommodations, including assistance from the ticket counter to the gate.
*Please note* When passengers arrive at the front curb line of the airport to be dropped off, they should request assistance from an Airport Security Officer to receive to receive wheelchair assistance from the curb line to the ticket counter (please see “Curbline to Airline Counter Assistance” below). Otherwise, the airline will assist from the ticket counter onward per the Air Carriers Access Act.
If you need assistance making the arrangements with the airlines, please contact the airport at (315) 454-3263 during regular business hours (M-F 8am-4pm). If you need assistance outside of our regular business hours, please contact (315) 442-5220.
- Allegiant Air: (702) 505-8888
- American Airlines: (800) 433-7300
- Breeze Airways: 800-778-4838
- Delta Air Lines: (800) 221-1212
- Frontier Airlines: (801) 401-9000
- JetBlue Airways: (800) 538-2583
- Southwest Airlines: (800) 435-9792
- United Airlines: (800) 241-6522
Our Airline Partners’ Accessibility Information
- Allegiant Air
- American Airlines
- Breeze Airways
- Delta Air Lines
- Frontier Airlines
- JetBlue Airways
- Southwest Airlines
- United Airlines
Air Carrier Access Act
The Air Carrier Access Act prohibits discrimination on the basis of disability in air travel. To learn more, please visit this Department of Transportation page.
Security Screening Procedures
The Transportation Security Administration (TSA) is responsible for transitioning passengers through the airport’s security checkpoints. Learn more about TSA procedures for people with special needs by visiting their website at: www.tsa.gov/travelers/airtravel/specialneeds/index.shtm.
Travelers with disabilities and medical conditions may call TSA Cares toll free at 1-855-787-2227 prior to traveling with questions about screening policies, procedures and what to expect at the security checkpoint. You can also visit the TSA Cares website.
Accessible parking spots are on all levels of the parking garage. Garage elevators are located on each end of the parking garage as well as in the center. Any oversized vehicles (more than 7’ tall) must park in the open lot. Accessible parking spots are available in the open lot, as well.
Curbline to Airline Counter Assistance
Travelers who are being dropped off at the front curbline who require wheelchair assistance will be able to arrange assistance by speaking with an Airport Security Officer at the curbline. For more information, please watch the embedded video below.
Travelers with a need for accessible transportation to/from the airport should reach out directly to local providers to make a reservation. Some providers in the Greater Syracuse area include:
Onondaga County Dept. of Adult & Long Term Care Services
Call or visit website to apply for service.
*This information is being provided as a resource to the public only. To confirm if accessible service is available to the airport, individuals must contact the transportation providers directly.
Aira Service for those who are blind or low vision
Aira Access is an innovative service that gives passengers who are blind or low vision instant access to the eyes of a trained professional while traveling through the terminal.
SYR is the first airport in the region to introduce free Aira service to passengers who can benefit from visual assistance during their travels. Passengers use a smartphone app to connect with an agent, who uses the video stream from the phone’s camera, GPS, and other web data, to provide visual descriptions on-demand.
Travelers use Aira to check flight status, find gates and luggage, use self-service kiosks, navigate through TSA checkpoints, locate restaurants and services independently.
For more information on Aira, visit their website. To see Aira assist a traveler in the airport setting, please watch the embedded video below.
Baby Care Rooms
There are two baby care rooms located post security. The baby care rooms are designed for mothers/families that are traveling and need a private, safe environment to feed and/or care for their infants. The rooms are locked and equipped with electricity, a comfortable chair and a changing table.
Family restrooms are located throughout the terminal and provide a private area for child care. All restrooms in the airport provide an accessible stall.
In January 2020, the Syracuse Regional Airport Authority (SRAA) installed Ampetronic Hearing Loops at all of the airline ticket counters and each cluster of car rental counters at Syracuse Hancock International Airport (SYR). A hearing loop – sometimes referred to as an audio induction loop – is a special type of sound system for use by people with hearing aids or cochlear implants. The hearing loops provide a wireless, magnetic signal that is picked up by the hearing aid or cochlear implant when it is set to the “T” (Telecoil) setting.
This Ampetronic system consists of a microphone for staff members to speak into, an amplifier which processes the staff member’s spoken word, and a loop cable that radiates the magnetic signal to the hearing aid or cochlear implant. To utilize the system – which is identified by Americans with Disabilities Act-compliant signage – a staff member and the individual who is deaf or hard of hearing stand at the hearing loop. The staff member speaks into the microphone, and the individual who is deaf or hard of hearing switches their hearing aid or cochlear implant to “T” (Telecoil). This system dramatically cuts out unwanted background noise for users as the staff member’s voice is transmitted directly into the hearing aid or cochlear implant.
Hidden Disabilities Sunflower Lanyard Program
The Hidden Disabilities Sunflower Lanyard Program has come to SYR! We are proud to be one of a growing number of global airports (and other venues!) who recognize the green sunflower lanyard. To request a lanyard, please inquire at your airline’s ticket counter or reach out to the Syracuse Regional Airport Authority directly.
Unfamiliar with the program? Check out the video below to learn more!
Please click here for a map of the terminal with accessible features shown.
If you need to page someone in the airport you can do so by coming to the Syracuse Regional Airport Authority office located across from the Hertz rental car counter between the hours of 8am and 5pm Monday through Friday. For paging services during any other time please go to the “Syracuse Hancock International Airport Uniformed Security Division” located in the center terminal, first level.
Service Animal/Pet Relief Areas
The airport has a post-security service animal/pet relief room located in Terminal A and additional areas are located at the entrance and exit of the parking garage.
Step By Step Directions Navigating SYR
Get Step By Step Directions to and from your gate.
Traveling by Air with Service Animals
In December 2020, the U.S. Department of Transportation (DOT) revised its Air Carrier Access Act (ACAA) regulation regarding the transportation of serviced animals by air to ensure a safe and accessible air transportation system.
- The final rule on Traveling by Air with Service Animals can be found here.
- Read the DOT press release by clicking here.
Syringe Disposal Units
Syringe Disposal Units are located in all restrooms.
VideoPhones for those who are Deaf or Hard of Hearing
The Syracuse Hancock International Airport is equipped with two VideoPhones for use by our deaf and hard of hearing passengers. One VideoPhone is located pre-security at the top of the escalators to the right of the checkpoint. The other VideoPhone is located post-security, to the left of the checkpoint.
Sorenson Video Relays Service® (SVRS®) empowers deaf and hard-of-hearing people who use American Sign Language (ASL) to place phone calls to hearing individuals. There is no cost to participants involved in SVRS calls. SVRS allows deaf individuals whose primary language is ASL to communicate in their native language rather than in text-based English or another secondary language. This allows for more full and complete expression through the use of facial expressions and body language, which cannot be communicated in text.