Assistance
Civil Rights, Accessibility, and ADA
The Syracuse Regional Airport Authority (SRAA) is committed to a policy of non-discrimination in the conduct of its business, including Title VI and ADA responsibilities, and to the delivery of equitable and accessible airport services. As the operator of the Syracuse Hancock International Airport (SYR), the Syracuse Regional Airport Authority recognizes its responsibilities to the community in which it operates and to the society it serves. Below are resources available to the public who visit the Syracuse Hancock International Airport:
Comments, complaints and, inquiries regarding ADA/Accessibility or Title VI (anti-discrimination) at Syracuse Hancock International Airport may be directed to the following:
Debi Marshall
ADA/Sec. 504 and Title VI Coordinator
Syracuse Regional Airport Authority
1000 Col. Eileen Collins Blvd.
Syracuse, NY 13212
(315) 455-3636
CivilRights@syrairport.org
Americans with Disabilities Act (ADA)
ADA Complaint Procedure
ADA Complaint Form
Title VI Complaint Procedure
Title VI Complaint Form
Unlawful Discrimination Poster
You may want to contact your airline and make prior arrangements if you need special accommodations such as wheelchair services, oxygen requirements or other such needs. Most airlines allow travelers to identify specific needs through their reservation systems. Preparing ahead of time can help to avoid any last minute issues when traveling.
Individuals that require additional assistance should contact their airline directly to coordinate accommodations, including assistance from the ticket counter to the gate.
*Please note* When passengers arrive at the front curb line of the airport to be dropped off, they should request assistance from an Airport Security Officer to receive to receive wheelchair assistance from the curb line to the ticket counter (please see “Curbline to Airline Counter Assistance” below). Otherwise, the airline will assist from the ticket counter onward per the Air Carriers Access Act.
If you need assistance making the arrangements with the airlines, please contact the airport at (315) 454-3263 during regular business hours (M-F 8am-4pm). If you need assistance outside of our regular business hours, please contact (315) 442-5220.
- Allegiant Air: (702) 505-8888
- American Airlines: (800) 433-7300
- Breeze Airways: 800-778-4838
- Delta Air Lines: (800) 221-1212
- Frontier Airlines: (801) 401-9000
- JetBlue Airways: (800) 538-2583
- Southwest Airlines: (800) 435-9792
- United Airlines: (800) 241-6522
The Air Carrier Access Act prohibits discrimination on the basis of disability in air travel. To learn more, please visit this Department of Transportation page.
The Transportation Security Administration (TSA) is responsible for transitioning passengers through the airport’s security checkpoints. Learn more about TSA procedures for people with special needs by visiting their website at: www.tsa.gov/travelers/airtravel/specialneeds/index.shtm.
Travelers with disabilities and medical conditions may call TSA Cares toll free at 1-855-787-2227 prior to traveling with questions about screening policies, procedures and what to expect at the security checkpoint. You can also visit the TSA Cares website.
Accessible parking spots are on all levels of the parking garage. Garage elevators are located on each end of the parking garage as well as in the center. Any oversized vehicles (more than 7’ tall) must park in the open lot. Accessible parking spots are available in the open lot, as well.
FAA (Federal Aviation Administration) approved portable oxygen concentrators (POCs) are generally allowed onboard most major U.S. airlines’ aircraft. However, every airline has a different process to receive approval to bring a POC onboard their aircraft, with some requiring at least 48 hours notice to do so. You must reach out directly to your airline to arrange travel with a POC.
Travelers with a need for accessible transportation to/from the airport should reach out directly to local providers to make a reservation. Some providers in the Greater Syracuse area include:
Centro Call-A-Bus
200 Cortland Avenue
PO Box 820 Syracuse, NY 13205-0820
(315) 442-3400
Call or visit website to complete application for service
Onondaga County Dept. of Adult & Long Term Care Services
(315) 442-3420
Call or visit website to apply for service.
Suburban Transportation
6331 E Molloy Road
East Syracuse, NY 13057
Phone: (315) 437-0058
Email: scheduling@suburbantransport.com
Onondaga County Transportation Providers
Public Transportation at Syracuse Hancock International Airport (SYR)
*This information is being provided as a resource to the public only. To confirm if accessible service is available to the airport, individuals must contact the transportation providers directly.
Aira Access is an innovative service that gives passengers who are blind or low vision instant access to the eyes of a trained professional while traveling through the terminal.
SYR is the first airport in the region to introduce free Aira service to passengers who can benefit from visual assistance during their travels. Passengers use a smartphone app to connect with an agent, who uses the video stream from the phone’s camera, GPS, and other web data, to provide visual descriptions on-demand.
Travelers use Aira to check flight status, find gates and luggage, use self-service kiosks, navigate through TSA checkpoints, locate restaurants and services independently.
For more information on Aira, visit their website. To see Aira assist a traveler in the airport setting, please watch the embedded video below.
There are two baby care rooms located post security. The baby care rooms are designed for mothers/families that are traveling and need a private, safe environment to feed and/or care for their infants. The rooms are locked and equipped with electricity, a comfortable chair and a changing table.
Family restrooms are located throughout the terminal and provide a private area for child care. All restrooms in the airport provide an accessible stall.
In January 2020, the Syracuse Regional Airport Authority (SRAA) installed Ampetronic Hearing Loops at all of the airline ticket counters and each cluster of car rental counters at Syracuse Hancock International Airport (SYR). A hearing loop – sometimes referred to as an audio induction loop – is a special type of sound system for use by people with hearing aids or cochlear implants. The hearing loops provide a wireless, magnetic signal that is picked up by the hearing aid or cochlear implant when it is set to the “T” (Telecoil) setting.
This Ampetronic system consists of a microphone for staff members to speak into, an amplifier which processes the staff member’s spoken word, and a loop cable that radiates the magnetic signal to the hearing aid or cochlear implant. To utilize the system – which is identified by Americans with Disabilities Act-compliant signage – a staff member and the individual who is deaf or hard of hearing stand at the hearing loop. The staff member speaks into the microphone, and the individual who is deaf or hard of hearing switches their hearing aid or cochlear implant to “T” (Telecoil). This system dramatically cuts out unwanted background noise for users as the staff member’s voice is transmitted directly into the hearing aid or cochlear implant.
The Hidden Disabilities Sunflower Lanyard Program has come to SYR! We are proud to be one of a growing number of global airports (and other venues!) who recognize the green sunflower lanyard. To request a lanyard, please inquire at your airline’s ticket counter or reach out to the Syracuse Regional Airport Authority directly.
Unfamiliar with the program? Check out the video below to learn more!
Please click here for a map of the terminal with accessible features shown.
If you need to page someone in the airport you can do so by going to the “Syracuse Hancock International Airport Uniformed Security Division” located in the center terminal, first level.
The airport has a post-security service animal/pet relief room located in Terminal A and additional areas are located at the entrance and exit of the parking garage.
Get Step By Step Directions to and from your gate.
In December 2020, the U.S. Department of Transportation (DOT) revised its Air Carrier Access Act (ACAA) regulation regarding the transportation of serviced animals by air to ensure a safe and accessible air transportation system.
- The final rule on Traveling by Air with Service Animals can be found here.
- Read the DOT press release by clicking here.
Syringe Disposal Units are located in all restrooms.
The Syracuse Hancock International Airport is equipped with two VideoPhones for use by our deaf and hard of hearing passengers. One VideoPhone is located pre-security at the top of the escalators to the right of the checkpoint. The other VideoPhone is located post-security, to the left of the checkpoint.
Sorenson Video Relays Service® (SVRS®) empowers deaf and hard-of-hearing people who use American Sign Language (ASL) to place phone calls to hearing individuals. There is no cost to participants involved in SVRS calls. SVRS allows deaf individuals whose primary language is ASL to communicate in their native language rather than in text-based English or another secondary language. This allows for more full and complete expression through the use of facial expressions and body language, which cannot be communicated in text.