Syracuse, New York – March 22, 2024 – The Syracuse Regional Airport Authority (SRAA) is proud to announce Syracuse Hancock International Airport (SYR) has been named the winner of the Routes Americas 2024 Award for the Under 5 Million Passengers category! SRAA Executive Director Jason Terreri received the award in Bogotá, Colombia earlier this week on behalf of the airport.

To be considered for this prestigious international award, an airport must be nominated by an airline. A panel of international airlines then evaluates each airport’s accomplishments, airline partnerships, and promotion of their market. SYR edged out three other finalists in the category, including Abbotsford International Airport in British Columbia, Canada, Curaçao-Hato International Airport in Curaçao, and Aeropuerto Internacional de Querétaro, in Querétaro, Mexico.

“It is an incredible honor to receive this award for our Air Service Development marketing activities at Syracuse Hancock International Airport,” said Syracuse Regional Airport Authority Executive Director Jason Terreri. “We strive to exceed our stakeholders’ expectations as a best-in-class airport, and I’d like to thank our airline partners and the Routes America Team for recognizing our efforts to best serve the air service needs of our region. I would also like to thank our team at the SRAA for working every day to elevate the passenger experience. Our success is a direct result of the incredible team that operates SYR.”

From the award announcement: “The airport enjoyed a record year in 2023, handling 2.8 million passengers, marking a 12% increase over 2022. It expanded its portfolio by adding two new routes, increasing service on existing routes and securing the reintroduction of flights to Minneapolis-St. Paul.”

Airlines were also asked to submit feedback supporting the nomination describing their partnership with SYR and the promotion the airport conducts of their market. A few of the responses can be viewed below.

  • “American Airlines is thrilled to be partners with the Syracuse Airport team. Their partnership was instrumental in not only establishing the new SYR-DFW nonstop route, but also ensuring the route’s sustained success for several years during challenging pandemic-era, low demand periods. American is proud to offer nonstop flights to seven destinations from SYR (Boston, Charlotte, Washington D.C., Dallas-Fort Worth, Miami, Chicago, and Philadelphia), which would not be possible without the SYR team, who are always willing and ready to ensure our flights are a success.”
    • American Airlines
  • “I wanted to express our gratitude for the relationship our entire team has with your airport. We know that your airport has had lots of wins recently, but you’ve set the tone that even a small new entrant like Breeze gets first-class treatment. We have especially appreciated the dedicated responses to some of our in-depth rates and charges questions as well as in the implementation of very specific marketing plans. Thanks, and we look forward to continuing to build on service in your market.”
    •  Breeze Airways
  • “Syracuse and United collaborate closely on a regular basis to ensure that our routes to New York/Newark, Washington DC, Chicago and Denver perform well. In recent years SYR has gone above and beyond to support United’s operation, provide insights on air service demand in the region and illustrate how our United Next growth plan fits in SYR. We particularly appreciate the way the airport integrates key customers into the air service conversation to help us understand how we can optimize our service and align our network and sales strategies. The Syracuse team’s targeted, proactive approach gives us confidence that our future growth aligns with both the region’s goals and our goals at United Airlines.”
    • United Airlines

Learn more about the 30 destinations Central New York travelers can fly directly to via nonstop flights with nine airlines now operating regularly scheduled flights at SYR.